1. Kolorbash does not give any refund at this time, unless customer did not receive exact product ordered for.
2. In case a customer did not receive exact product ordered, Kolorbash will do well to correct the order and resend customer exact item at no cost to customer. If exact item is no longer available, customer will receive a full refund upon return of wrong item from customer.
3. We will try to accommodate request for exchanges for another size of the same shoe on a case by case basis.
4. No refunds nor exchanges on international orders at this time (orders outside Ghana). We therefore entreat international customers to contact us on WhatsApp to confirm all orders before shipment.